When something does not work

No emails are arriving

Almost always one of two things.

Background tasks are not running. Check the dashboard for the red banner, and Settings → General settings → System information for Waiting jobs. The fix is a real server cron — Install and activate.

Mail is not leaving the server. Set Settings → Integrations → Email to SMTP server with a real provider rather than relying on wp_mail. Then look at the workflow Queue: a job marked Executed left Eventnetic, and the problem is further down the line.

A card payment succeeded but the booking says unpaid

The gateway's webhook is not reaching you. Copy the Webhook URL from Settings → Payments → Payment methods into Stripe or PayPal. Without it the site never hears that the payment completed.

The event says sold out but seats are free

Places are held during checkout. Someone got as far as payment and stopped; the hold expires by itself after Hold tickets during checkout (minutes), set under Settings → General settings → Bookings.

A placeholder came out blank

The trigger does not know that value. Event starts fires once for the date and has no customer on it, so {customer_name} has nothing to fill in — use Event starts — for each booking instead. See Placeholders.

A workflow action is marked in red

This action needs to be configured.

It was added but never filled in, and it does nothing when the workflow runs. Open it, complete the fields, and use Test action before relying on it.

The ticket PDF looks wrong

Use Preview PDF in the template editor after every change. HTML that renders in the editor can still break in a PDF, and the preview is the only honest test.

Still stuck

Write to [email protected] with your order id if you have one, and say what you expected to happen.